Our Returns Policy

Last Updated: 02 Jan, 2026

• 1. Furniture, sofas, and custom curtains are non-returnable once delivered, except in cases of manufacturing defects or damage during transport.
• 2. Customers must report any defect or issue within 48 hours of delivery, along with clear image/video proof.
• 3. Eligible returns will be picked up and inspected by our support team before approval.
• 4. Refunds (if applicable) will be processed within 7–14 working days after inspection and approval.
• 5. Slight differences in color, polish shade, stitching, or texture are normal variations and not considered defects.
• 6. Products damaged due to mishandling, water exposure, rough usage, or unauthorized alterations after delivery will not be eligible for return or refund.
• 7. Minor variations in natural materials or screen display differences are not considered defects.
• 8. Return pickups will be scheduled based on location and team availability. Delays may occur due to logistics or weather conditions.
• 9. If the product cannot be picked up due to customer unavailability or incorrect address, re-collection charges may apply.
• 10. Products must be returned in their original packaging. Missing or damaged packaging may result in deductions or return rejection.
• 11. Normal wear and tear after delivery — scratches, wrinkles, cushion softening — is not a valid reason for return.
• 12. Refunds for online payments will be issued to the original method. COD refunds will be processed to the customer’s bank account.
• 13. If the customer refuses delivery without a valid reason, delivery and handling charges will be deducted from the refund.
• 14. Incorrect product selection (wrong size, color, material) is not eligible for return.
• 15. Products requiring assembly must be assembled only by authorized technicians. Self- installation damage voids return eligibility.
• 16. Replacement depends on stock availability. If unavailable, alternatives or refunds will be offered.